Terms & Conditions

Last Updated: 01/09/2025

Welcome to AfriCargo Express (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern the use of our website [africargoexpress.co.uk] and our cargo shipping services between the UK and Nigeria. By booking or using our services, you (“Customer,” “you,” “your”) agree to these Terms. If you do not agree, please do not use our services.

1. Company Information

AfriCargo Express
Email: info@africargoexpress.co.uk
Website: https://africargoexpress.co.uk

2. Service Scope

We provide cargo and logistics services including:

• Air Freight for urgent shipments.

• Sea Freight for cost-effective bulk goods.

• Door-to-Door Service (via trusted UK partners such as Royal Mail and other couriers).

• Vehicle Shipping (cars, vans, motorcycles).

• Parcel & Small Cargo (documents, packages).

Shipments may be subject to third-party handling for local pickup or delivery.

3. AfriCargo Express – Refund & Cancellation Policy

At AfriCargo Express, we pride ourselves on providing a seamless and reliable shipping service between the UK and Nigeria. We understand that circumstances may change, and customers may sometimes wish to cancel their shipment. This policy explains how cancellations and refunds are handled in a fair and transparent way.

A. Cancellation Before Collection

• If a shipment is cancelled before our team has collected the item(s), the customer will receive a full refund of any payment made.

B. Cancellation After Collection (Before Shipment)

• Once items have been collected by AfriCargo Express but not yet shipped, a cancellation fee will apply to cover handling, transport, and administrative costs.

• The cancellation fee will be deducted from the amount paid, and the balance (if any) will be refunded to the customer.

• Customers must arrange to collect their goods from our hub/warehouse or cover the cost of return delivery.

C. Cancellation After Shipment

• Once items have been processed, loaded, or dispatched for shipping (air or sea freight), the shipment cannot be cancelled.

• No refunds will be issued once goods are in transit.

D. Refund Processing

• Approved refunds will be processed within 7–14 working days to the original payment method.

E. Non-Refundable Charges

The following are non-refundable once incurred:

• Collection/handling fees

• Packaging materials

• Customs documentation fees

• Any third-party logistics charges already paid by AfriCargo Express

F. Our Commitment

We strive to be transparent and fair. This policy ensures that while customers have the flexibility to cancel, AfriCargo Express is protected from losses after services have already been rendered.

4. Booking & Payment

• Bookings can be made through our website, On WhatsApp or on any of our social media platforms, or directly at our office. Customers are responsible for providing accurate information at the time of booking.

• Prices are calculated based on weight, dimensions, destination, and selected service type.

• Payments must be completed before shipments are accepted.

5. Liability & Limitations

• AfriCargo Express is not liable for delays, damages, or losses caused by:

  • Third-party couriers (e.g., Royal Mail, partner pickup companies).

  • Events beyond our control (e.g., strikes, natural disasters, accidents).

• AfriCargo Express shall not be held liable for delays, losses, or disruptions caused by unforeseen circumstances beyond our reasonable control (including but not limited to weather conditions, customs delays, strikes, or natural events).

• Customers are responsible for ensuring correct addresses, labeling, and packaging.

6. Insurance

• We offer optional shipment insurance at the time of booking.

• If insurance is not purchased, all shipments are carried at the customer’s own risk.

7. Prohibited & Restricted Items

You may not ship items that are illegal, hazardous, restricted, or prohibited under UK or Nigerian law, including but not limited to:

• Cash, coins, or negotiable instruments.

• Firearms, weapons, ammunition, or explosives.

• Hazardous chemicals, flammable materials, or toxic substances.

• Live animals, perishables, or plants.

• Drugs or controlled substances.

• Counterfeit or pirated goods.

Shipments found to contain prohibited items will be refused, returned, or reported to authorities.

8. Customs & Duties

• All shipments are subject to customs inspection in both the UK and Nigeria.

• Customers are responsible for providing accurate documentation.

• Customs duties, taxes, and clearance fees are payable by the recipient unless otherwise agreed.

• AfriCargo Express is not responsible for delays due to customs processing.

9. Delivery & Tracking

• Delivery timelines are estimates and not guaranteed.

• Tracking numbers will be provided where available.

• Customers must collect their cargo promptly upon notification of arrival. If items are not collected within 4 days, storage/security fees will apply: ₦1,000 per day for general goods and ₦5,000 per day for vehicles.

10. Customer Obligations

Customers agree to:

• Provide accurate sender and recipient details.

• Ensure proper packaging of shipments.

• Refrain from shipping prohibited items.

11. Cancellations & Refunds

• Bookings cannot be cancelled once accepted, except at AfriCargo Express’s discretion.

• Refunds (if applicable) will be processed only if AfriCargo Express cancels the service or in cases of duplicate payment.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these Terms from time to time to reflect business, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact

For questions about these Terms:
Email: info@africargoexpress.co.uk
Website: https://africargoexpress.co.uk